Provider Management

In the realm of emergency services, there are many demographic, certification, and training data points that need to be managed for both the good of the squad and state requirements. With our interface, the hassle and expense of a typically timely task is gone.

Stop digging through paper records and free up some cabinet space in the office. All the information you need will be a click away, whether in the office on your computer or away from the desk on your smartphone.

Certification Tracking

Responder Admin allows administrators to create a roster of various certifications that can be assigned to users and monitored. When created, a certification can be labeled as expiring or permanent.

Once the certification is listed in the system, administrators can update user files with the certification. When adding to a user profile, administrators can input the expiration date and, optionally, an image of the cert.

Once the profile is updated, administrators and the user can view the certification list. The User Dashboard will alert users to pending expirations, and administrators can monitor individual accounts for validity or view an aggregate list which users color coding and various sorting functions to allow easy tracking.

Certification Uploads

As mentioned earlier, administrators can include a digital copy of the certification in the user’s profile when updating the information. This means that on the go, a provider can log into his or her account and display the original certification for quick reference or for compliance checks.

This feature is fully functional on our mobile site, and for ease and efficiency we recommend utilizing this feature on your mobile device. You can use your phone or tablet camera to take a picture of the document and select it on the upload function. Alternatively, you can scan the document to a computer or upload from e-mail attachments.

Credential Roster

The Credential Roster follows the color coding of the custom roles defined by service administrators and directly integrates with the schedule interface.

The Credential Roster is alphabetically ordered and displays the user’s name, credentials, email, phone, and FTO credentials. The User Role listing is a more compact list in spreadsheet format that displays the same information in a sortable and exportable fashion for reference.

Administrators may disable the Credential Roster for privacy concerns as necessary.

Provider History

Each user has an associated profile which lists his or her demographic and contact information. Additionally, the user has a section which allows administrators to track the user’s time with the agency, Provider History.

The Provider History panel displays all entries relevant to the provider’s time including promotions/demotions, hire/separation, commendations, disciplinary action, and any other activity that your squad would care to track. These entries are not viewable by the user. This function allows your staff to consolidate records and easily access them remotely.

Access Credentials

The Responder Admin interface has several administrator access levels in order to limit a user’s access to functions necessary to his/her specific duty. The following permission groups come standard with the system:

Administrator: Full System Access
Event Manager: Create and edit events, manage event details
Inventory Manager: Create and edit inventory, manage inventory details, assign and return inventory stock
Mailer: Send email and text communications. Create and edit User Groups
User Manager: Create and edit User Accounts, including assigning User Roles.
Vehicle Manager: Create and edit fleet settings, manage Vehicle Monitor functions, take vehicles in and out of service, utilize Fleet Maintenance functions.
Scheduler: Add/remove/edit shifts, approve and deny shift bids.
Time Clock Administrator: View, edit, and export Time Clock data.